Refund policy

This page covers returns, exchanges, and refunds for wheels and accessories bought directly from Osmond Forged, for orders placed and shipped within the United States.

Wheels bought through a dealer or third-party retailer need to go back to wherever you bought them.

Fitment Confirmation

Every order gets a manual fitment check against your vehicle and wheel selection. Right now that's a person on our team checking it, not an automated system.

If we approve an order and the wheel doesn't fit the exact, unmodified vehicle details you gave us at checkout, that's on us. We'll issue a full refund, no restocking fee, and cover return shipping if it's already shipped.

If the mismatch comes from inaccurate vehicle details, or an aftermarket modification you didn't tell us about (a big brake kit, altered suspension, non-standard hub), that's not something our check could have caught. Standard Returns terms apply instead.

This is separate from general fitment responsibility. Once your wheels are confirmed correct, the specs on each product page (diameter, width, offset, PCD, center bore) are what you're buying against. See Returns below for how things work if you change your mind for any other reason.

Wrong Item Shipped

If we ship you the wrong wheel, size, finish, or accessory, or your order arrives with something missing, that's a fulfillment error on our end.

Contact us within 5 days of delivery and we'll fix it at no cost to you, correct item shipped or a full refund, your choice. We'll cover return shipping on anything that needs to come back.

This is separate from a fitment mismatch (above) or a change-of-mind return (below). Both of those involve a wheel that matches what was ordered. This is about an order that doesn't match what shipped.

Returns (Change of Mind)

Want to cancel or change an order before it ships? Email us right away and we'll do our best to catch it before dispatch. Once an order has shipped, it falls under the return terms below.

You have 30 days from the day your order is delivered to request a return for any reason.

To be eligible, wheels must be unused, in their original packaging, with all documentation included. If a return doesn't meet these conditions, we'll reject it and send it back to you at your cost.

Once a tire has been mounted, the wheel is treated as used. If a returned wheel shows any evidence of tire mounting or balancing, the return will be rejected and no refund issued, the same line our Warranty Policy draws for tire-mounting damage. It's one rule, not two.

Approved returns are subject to a 20% restocking fee. The original outbound shipping charge isn't refunded, whether you paid for it or it was covered by a promo at checkout. Return shipping is the customer's responsibility, and we recommend insuring the return. We can't issue a refund for a wheel that's improperly packaged and damaged on the way back to us.

To start a return, email hello@osmondforged.com with your order number and the reason for the return. Wait to hear back from us before shipping anything, we'll confirm the return is approved and give you an RMA reference (your order number) to write clearly on the outside of the package, along with where to send it. Packages that arrive without a visible RMA reference may be delayed or refused. Items sent back without an approved return won't be accepted.

Exchanges

We don't run a separate exchange process. If you want a different wheel, size, or finish, return the one you have under the terms above and place a new order for what you want. At our current stock levels, that's faster and more reliable than trying to hold or swap inventory mid-return.

What's Not Covered

Wheels sold as blemished or seconds stock are sold as-is and aren't eligible for return under this policy. See our Warranty Policy for what blemished and seconds coverage does and doesn't include.

Damaged in Transit

Inspect every carton before you sign for it. If you see damage, note it with the driver and email us within 24 hours at hello@osmondforged.com with photos and your order number. This is handled as a shipping-damage claim, not a standard return. See our Shipping Policy for the full process.

Return to Sender / Failed Delivery

If an order is returned to us because delivery couldn't be completed, the same terms apply as under our Shipping Policy: the original shipping charge isn't refunded, and return shipping costs come out of your refund.

How Refunds Are Issued

Once we've received and inspected a return, we aim to process your refund within 5 to 10 business days, back to your original payment method. If it's been more than 15 business days since we confirmed your return was approved and you haven't seen the funds, email hello@osmondforged.com and we'll look into it.

Fitment-confirmation refunds and Wrong Item Shipped refunds (see above) aren't subject to inspection or a restocking fee, since either the wheel hasn't shipped or the error was ours, not yours. Those are processed as soon as we confirm the refund is due.

Contact

Questions about a return, exchange, or refund: hello@osmondforged.com.